At The Pup Cake, our primary objective is to ensure our customers have an outstanding shopping experience. To achieve this, we’ve established a simple and customer-focused returns and exchanges policy.

Understanding that situations may arise where you need to initiate a return or exchange, we’ve streamlined the process to make it as hassle-free as possible. Your satisfaction is our top priority, and we’re dedicated to addressing any concerns or preferences you may have with efficiency and care.

If you need to request a return, our dedicated customer service team is available to assist you. Simply send an email to cs@thepupcake.com, and our team will guide you through the necessary steps.

When requesting a refund, please note that it may take between 7 to 15 days for the refund process to be completed. Additionally, if you wish to cancel your order, kindly raise a cancellation request within 24 hours of placing your order. We appreciate your understanding and cooperation with our policies

We value the trust you’ve placed in The Pup Cake for your shopping needs, and we’re committed to delivering the highest level of service. You can trust that our team is here to ensure your return or exchange experience is easy and seamless. Thank you for choosing The Pup Cake, where your satisfaction is our utmost priority.